The 2nd Annual Customer Experience Conference Manchester 2026

Overview

The 2nd Annual Customer Experience Conference Manchester brings together senior customer experience, service, insight, digital, data and journey design leaders for one focused day of industry-led insight. Taking place on 12 November 2026 at Manchester Marriott Hotel Piccadilly, this one-day conference and networking exhibition explores the technologies, strategies and human factors shaping stronger customer experiences. With 20+ senior CX leaders sharing practical insight across AI, personalisation, journey design, customer intelligence, employee experience, behavioural science and measurement, attendees will gain actionable ideas to deepen engagement, strengthen loyalty and connect custom...er experience improvements to commercial growth. View the full agenda: https://thecustomerconference.com/view-the-programme-manchester Key Areas Covered: • Practical AI applications in customer experience • Balancing automation with empathy and human connection • Voice of the customer and personalisation • Seamless omnichannel customer journeys • Behavioural science and customer decision-making • Employee experience and frontline team development • Customer expectations in 2026 • Customer data and predictive insight • Measuring the value and impact of CX • Linking customer experience to retention and growth Discounts: Book your place with the code “CXMC200” to receive a £200 discount off the standard rate * Group discounts available * *Please note: Discounts apply to brands only, not agencies and suppliers and cannot be used in conjunction with any other discounts, including earlybird offers. Contact Details: Phone: +44 (0)20 3479 2299 Website/Booking Link: https://thecustomerconference.com/ Event Contact Email: info@thecustomerconference.com Press & media: Callin Klopper – callin@gicconferences.com Read more