# Customer Contact Week Europe

**Dates:** 2026-10-05 – 2026-10-07
**Duration:** 3 days
**Location:** Conference Centre Beurs van Berlage
**Website:** https://www.cxtoday.com/events/ccw-europe/
**Organizer:** [IQPC UK](https://tradefest.io/fr/search?organizer=iqpc-uk)
**Size:** 260 exhibitors, 8000 attendees
**Reviews:** 4.7/5 (3 reviews)

## Description

Become a customer centric enterprise to maximise growth opportunities Linking customer service performance with business economics
Customer centric enterprise redefined
Driving an enterprise wide customer centric business transformation

CUSTOMER EXPERIENCE
Deliver personalised, effortless and speedy service
Omni channel and self-service: Focus on impact and experience
Conversational and social commerce: Mobile, message, chats
Effective VOC management

## About

Premier event for customer contact, CX, and digital service leaders in Europe.

## Topics

- Informatique
- Marketing et publicité
- Ressources humaines
- Retail et e-commerce
- Numérique

## Reviews

### Perfect event!!Really interesting speeches! — 5/5

*By Artemis Metalia*

Very good contact opportunity!! Highly entairtaining and enlightening!Will go next year too if possible.

### Great Networking Opportunities for Contact Center Professionals! — 5/5

*By Andrew Huang*

CCW Europe was a great opportunity for contact center professionals to network and learn more about what makes a great customer experience! 

### Gets better each year! — 4.2/5

*By Roberto La Rosa*

CCW was a great opportunity to benchmark on CX trends, meeting interesting people and deep dive in how the market is evolving with a wide view from small to huge companies.

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